Shipping Policy

Our warehouse and production team is located at our headquarters in Edmond, OK. Each hat is specifically pressed and made to order and hand packed with care. Please note that we are not Amazon, we are a small business with one full time employee. We will do our best to get all orders out in a timely manner.

DOMESTIC SHIPPING:

Standard online and wholesale orders typically leave our Edmond, OK warehouse within 72 business hours and arrive within 7 business days. Custom orders have longer lead times determined by the type of customization and are fulfilled as quickly as possible.

INTERNATIONAL ORDERS:

Our international order delivery time frame is typically 1-4+ weeks depending on where you live and the time it takes the order to proceed through customs. Expedited shipping for international orders can take 6-10 business days. If your order is sent back to us as an ‘unclaimed’ order, we will contact you and offer to reship your package or offer a refund for the product amount only. If the order is returned to us a second time for being unclaimed, you will not be eligible for a refund or reshipment. If an order is already in transit it cannot be cancelled. If a parcel carrier is having difficulty delivering your order and it gets returned to us, you will not be refunded for shipping costs. Please ensure all shipping information is correct before placing an international order.

HANDLING TIME:

Please note that we are not Amazon, we are a small business with one full time employee. We will do our best to get all orders out in a timely manner. The amount of time it takes us to make and prepare your order for shipping, this typically takes 2-3 days. However, some order may ship with in as few as 1 day and some may take up to 3 days. Bulk and custom orders will vary.

PROCESSING AND DELIVERY:

After your payment has been verified and you receive your confirmation email the order will be processed within 2-3 business days (excluding weekends and holidays). If we are experiencing a high volume of orders (holidays or sales) shipment may be delayed by a few days. Please allow additional days in transit for delivery. Items that are back ordered will be shipped out as soon as they become available. The tracking number will be active within 24-48 hours. Orders that are already in transit are not eligible for cancellation.

NEED TO MAKE A CHANGE?

If you need to make any changes to an order you have already placed, please email us at hats@cowboysnapback.com